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Frequently Asked Questions

GENERAL FAQs

 

  • WHAT IS AMAVILIVING.COM.AU?

amaviliving.com.au is the online destination to discover and shop luxury outdoor furniture. At AMAVI Living you can enjoy a curated edit of the most exclusive designs and unrivalled personal service. To find out more about the company, you can visit our About Us page.

 

  • WHAT IS YOUR ADDRESS?

Our office address is: AMAVI Living, 18 Jutland Street, Oxley, Brisbane 4075. Please kindly note that we do not have a showroom.

 

  • WHAT IS YOUR PHONE NUMBER?

You can contact us by phone on +61 451484812.

 

SHOPPING FAQs

 

  • WHICH PRODUCTS DO YOU SELL?

We sell a curated selection of premium replica products in outdoor furniture & accessories. Amaviliving.com.au is a luxury high-end furniture retailer helping you build your dream home.

 

  • CAN I ORDER BY TELEPHONE?

Yes, you can. To place an order by phone please call our team on +61 451484812.

Our Customer Service Team is based in Brisbane and our contact hours are: Weekdays 9am–7pm AEST

Weekends 10am-7pm AEST

 

  • DO YOU HAVE A SHOWROOM?

As an internet-only retailer we do not have a showroom at this time. However, if you would like to view sample materials (e.g. rattan, rope or fabric samples) we can arrange these for you. Our professional team is also at hand to offer suggestions and supply further images. Please contact hello@amaviliving.com.au for further assistance.

 

  • HOW CAN I BUY WITHOUT SEEING THE QUALITY OF YOUR FURNITURE?

We use premium quality materials in our furniture. We are a high-end luxury furniture boutique. If you are in Brisbane we can arrange a viewing date for you at our warehouse. Please email hello@amaviliving.com.au. Not in Brisbane? Not to worry! We have a NO DRAMA Return Policy. Please visit our Return & Replacement page to know more. All this peace of mind plus our incredible customer service support!

 

  • ARE THE DESIGNS SHOWN ON YOUR WEBSITE LOOK EXACTLY THE SAME AFTER MANUFACTURING?

While we take care that your furniture looks as close to the original design as possible, please keep in mind that it cannot be 100% same as our furniture(outdoor, bone inlay & carved) are all handmade products. Since our furniture is handcrafted by skilled artisans and therefore each product is unique and may have slight variation in colors, pattern, rattan weave and at times slighly in shape. 

 

  • DO THINGS SELL OUT?

Yes. Although many of our products are made to order, some items are seasonal and may not be continued once we have sold out.

 

  • DO YOU HAVE SEASONAL SALES?

Yes, we have two seasonal sales – during spring/summer and autumn/winter. Exact dates of these will be advertised near the time. Only selected lines will be available in the sale. We also have occasional exclusive promotions for those signed up to our newsletter. Be sure to sign up to our newsletter at the foot of this page to be notified of these.

 

  • WHAT ARE CUSTOM ORDERS OR MADE-TO-ORDER ITEMS?

Made-to-order items are items that are made especially for your purchase. AMAVI Living offers many products that are made-to-order. If you would like to discuss your designs options, please email hello@amaviliving.com.au. Please note that products which are made-to-order will not be qualified for a change of mind return.

 

  • HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We specialise in made-to-order furniture. Trust us, the wait is worth it. Our lead time is between 8 to 10 weeks (please note due to COVID -19, further delays can ocurr)

 

  • CAN I PURCHASE FLOOR STOCK?

Yes, if it’s available.

 

  • WHAT DELIVERY COMPANY DO YOU USE?

We use high-end third-party delivery companies that have years of knowledge and experience in the niche market of high-end furniture logistics.

 

  • DO YOU DELIVER INTERNATIONALLY?

Not yet.

 

  • CAN I CHANGE MY ADDRESS DETAILS AFTER I HAVE PLACED AN ORDER?

Please email hello@amaviliving.com.au and we will see to it that your items find you in your new location.

 

  • DO YOU OFFER TRADE DISCOUNTS OR VOLUME DISCOUNTS?

Yes. We have served many commercial clients including interior designers, home staging companies and resorts. Please email hello@amaviliving.com.au and we will look after you.  

 

  • CAN’T FIND WHAT YOU ARE LOOKING FOR?

If you can’t find what you are looking for, please contact our customer service team who will be able to source almost any piece you request. We are happy to help with all requests, no matter how big or small. Just email hello@amaviliving.com.au.

 

PAYMENT FAQs

  • WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards including Visa, MasterCard and American Express. We can also accept direct bank transfers and PayPal with certain orders. Please contact hello@amaviliving.com.au for more information.

 

  • IS SHOPPING ON AMAVILIVING.COM.AU SECURE?

Shopping with AMAVI Living is 100% secure and your information will never be shared with any third parties.

 

  • DO I NEED TO MAKE FULL PAYMENT FOR MY MADE-TO-ORDER FURNITURE?

Not at all. We ask for 40% deposit only at the time of placing your order. Balance 60% is only due when your product is ready to be dispatched from our warehouse. You will be informed of this at the time of making an order.

 

  • DO PRICES INCLUDE GST?

All prices quoted on our website are inclusive of GST at the current rate.

 

CAN'T FIND AN ANSWER TO YOUR QUESTION?

Please send an email to hello@amaviliving.com.au, call us on +61 451484812 or fill in the form below.

 

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