Larry - Abstract Face Vase Nordic Home Decor

Do you deliver Australia wide?

Yes we do. If you don't see your delivery address at checkout, please contact us directly at hello@amaviliving.com.au for a quote on freight to your address.  

How much is the cost of shipping?

Due to the various sizes and delicate nature of our products, each piece will need to be individually quoted on freight.  Please contact us directly at hello@amaviliving.com.au for a quote on freight before making your purchase. 

Do you offer transit insurance?

Delivery prices do not include transit insurance. Please let us know if you would like to take out insurance which attracts a premium. Please note that transit insurance does not cover the occasional small bump or blemish that could occur during transit. In the unlikely event that an issue has occurred during transit, you must notify us immediately within 3 days of receipt so that we can lodge a transit insurance claim.

How is my furniture piece delivered?

Our furniture delivery service includes a ground floor, one man delivery to your home. For ground floor homes, your delivery will be taken to your door. For front doors that are accessed via stairs, your delivery will be taken to the ground floor only and not up any stairs. We recommend that, if possible, you have someone else available to assist you with taking the items inside your home, unpack and position your piece/s in your home.
If you do require your piece to be taken into your home and upstairs, please kindly contact us to arrange further options and we will happily arrange this with you at a cost.

We pride ourselves in offering high quality pieces at reasonable pricing, so that more customers can experience the luxury of beautiful furniture in their homes. Our delivery pricing does not include delivery upstairs, unwrapping of your piece, or positioning of your piece inside your home for this reason. Our delivery team can help with any of these to their own discretion and time, but this is not included in our service.
If there are any further services required for delivery, please feel free to contact us at any time prior to the delivery of your furniture and we will happily assist with options at your cost.

How long will it take for my order to arrive?

If the products that you have purchased are in stock, it will be dispatched from our warehouse within the agreed time frame (usually within 7 business days from receipt of payment). After dispatch, shipping time to most capital cities is usually 5-7 business days. Please note delivery times and dates are approximate only. If the products that you have purchased are out of stock, delivery times can be delayed due to changes in shipping schedules, carrier delays and overseas suppliers changing dates (please note current delays due to Covid-19).

Can I give my authority to leave the items at the time of delivery?

If you wish to provide us with the authority to leave your items when being delivered, please provide any authority to leave delivery instructions during the order checkout process. This will give the carriers the authority for your items to be left at the front door or another safe spot. Please note that we do not take any responsibility for loss or damage of your items in which we have been given an authority to leave. We recommend you track your items where necessary to avoid this. If you have given the authority to leave your items, a signature is not required.

What if I missed my delivery, or the carrier was given limited delivery access?

If a delivery is missed, you may be required to arrange re-delivery that takes additional time and may incur an additional cost (with the carrier). For smaller deliveries, if your delivery is missed, a card will be left in your letterbox to arrange a pick-up or redelivery. 

If there is difficult or restricted access to the delivery address, such as a high-rise apartment block or up and down stairs, please notify us at the time of purchase. Where this may occur, there may be additional shipping charges applied to your order. Please give clear instructions for delivery at checkout when purchasing items. All orders require a signature when delivered. If you have given the authority to leave your items, a signature is not required.

Do you ship internationally?

We’d love to help the best we can, so please contact us via email at hello@amaviliving.com.au if you are located outside of Australia and wish to purchase an item. We may be able to ship to your location, and will confirm this via email. 

 Can I pick up my furniture piece?

You are welcome to pick up your purchase from our storage. Upon pick up you will need to provide your invoice number and ID. Please email ahead to arrange a suitable time and to ensure that the product is ready for you. AMAVI Living will not be liable for any damage or warranty claims from in this instance. 

Manufacturer's Warranty: Your peace of mind is primary. AMAVI Living offers a 2 year warranty which will protect you against manufacturing defects on the frame of your purchase. In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is decided as being the most efficient and effective remedy.

Please contact our customer friendly team and we’ll do anything & everything to help you.

• AMAVI Living gives a Two Year Structural Warranty for Outdoor Furniture.
• “Structure” includes the frame of a furniture item. The structure fails if the product cannot be used for its fundamental purpose.
• “Structure” does not include surface marks, fabric wear nor the tarnishing of metals.
• Failure to follow the AMAVI Living's Care Instructions will render this Warranty void.
• If a product is relocated from its original delivery location, and the relocation caused damage because the product was inappropriately packaged or otherwise, then this Warranty will be void.
• This Structural Warranty is void if the furniture is subject to Extreme Use***.
  ***Extreme Use means damage caused by:
  • more than “normal” wear; or
  • spills such as acid, solvents, dyes or other corrosive materials, ink, paint, body fluids; or
  • improper cleaning techniques or other negligence.

• Any breakage caused by negligent and/or improper use of the goods
• Changes caused by normal wear and tear
• Any damage caused by lack of and/or erroneous maintenance
• Any damage due to an accident or force
• Degradation of finish caused by environmental factors

Warranty Claims: If you have a Warranty Claim please contact us on 0451 484 812 or email us at hello@amaviliving.com.au. You will be contacted by a member of our customer service team within 48 Hours.

Care Instructions: Outdoor synthetic fibre and weaves are generally UV resistant, colourfast, water repellent and frost proof and are fairly low maintenance. They can withstand extreme temperatures and are suitable for use all year round. Most synthetic weaves are made from a high density polyethylene material. They have exceptional qualities, being extremely strong and soil resistant. The combination of woven fibers and frames of either aluminium or galvanised steel make the furniture suitable for outdoor use. Over time dirt may build up inside the weave and provide a hold for mould and algae, so it is recommended that you regularly clean your synthetic outdoor setting with soap and water. Use a soft brush and rinse with cold water. To prolong the life of your cushions, bring them inside when not in use (even if the foam and fabric are outdoor grade).

• Avoid direct sunlight to avoid excessive fading and general damage, keep it covered when not in use.
• Avoid extreme weather conditions, such as strong winds, hail, storms. Do not expose to high temperatures outside of 0-35 degrees.
• Please clean regularly with fresh soapy water and dry using a damp soft clean cloth monthly or as often as necessary.

• Dust with a soft, dry cloth. Glass cleaner is recommended to remove dirt.
• Avoid using the glass as a chopping surface or allowing sharp or hard objects come into contact with it as it may result in scratches to the glass.
• Glass table tops are not to be exposed to direct sunlight or temperatures exceeding 35 degrees C, please note this will void warranty for any glass product and or any product associated with the glass (such as table top).
• Use mats and coasters to protect glass from heat.
• Do not stand or sit on any glass.

• Although our cushion fabrics are UV resistant, our Australian sunshine is very tough on soft fabric and furnishings. We highly recommend that cushions are covered or removed when not in use to protect the colour and keep them looking brand new. Please note that the warranty does not cover fading of the fabric or mould.
• Our cushions are made from waterproof materials, and will not rot or otherwise deteriorate. However, mould will grow if cushions are stored wet. Simply allow them to gently drip dry out of the weather. All cushion covers are removable for washing.

• Dust regularly to avoid dirt build-up.
• Do not use harsh abrasives to clean any metal surfaces.
• Clean with fresh, soapy water at least 3 monthly or more as necessary and dry after cleaning.
• If accidently bent out of shape, do not try to bend it back as it may damage the frame.
• Do not stand on any part of the frame; they are designed for sitting on only.